Our Services

Being in a collision often puts you in a challenging situation, and the last thing you need is extra stress. Our friendly, professional team will go above and beyond to make the repair process as smooth as possible.

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Our repair processes require a high level of trust and communication between repairers and assessors. Every repair is different, but our streamlined process generally remains the same. Here’s an idea of what to expect. 

If you need repairs following a collision. At this stage, insist on Perfect Auto Body as your selected repairer. It’s best to do this before coming in to see us - it makes the process quicker for you, and your claim can be referred to us through your insurer’s online systems.

 

Once we’ve received your claim, we’ll get in touch within 24 hours to arrange a time to view your vehicle and assess the damage.

 

The vehicle assessment is done at Perfect Autobody by one of our experienced estimators. Assessments can take up to 30 minutes, depending on the level of damage.

 

If you have previous damage that isn’t related to your claim incident, we can assess this at the same time and provide a separate quote for the repair.

 

After your assessment, we’ll book in a time to complete your repair. We may be able to book you in then and there, or we may need a small amount of time to look into parts availability and authorisation from your insurer.

 

Once the repair is completed, we’ll let you know when your vehicle is ready for pickup. You’ll need to pay your excess on completion of the repair, prior to the vehicle leaving our premises.

 

We will keep you updated on all expected timeframes as we proceed with repairing your vehicle.

Our dedicated team of I-CAR trained technicians have the knowledge, skills, and specialist equipment to return your car to its pre-accident condition. Whether the damage is structural or cosmetic, a high-quality repair is critical to returning your vehicle’s safety systems to its correct performance. This will protect you in the event of another accident.

We can access repair data and requirements from the vehicle manufacturers, and we meet these requirements to keep you and your passengers safe.

We use premium-grade refinish products and market-leading processes to protect your investment.

 

We recommend and use Axalta Coating Systems premium range of automotive refinish products. They are one of the world’s leading manufacturers and offer innovative and environmentally compatible product systems in over 80 countries.

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As part of our commitment to sustainability, we use the latest waterborne colour technology; this offers extremely low solvent emissions, plus colour technology that lets us match the latest colours from car manufacturers. 

If you need a fleet vehicle repaired, give us a call to arrange the initial assessment. You can bring the vehicle to us, or our estimators can come and do an onsite inspection. Depending on the type of damage - paint, panel, or extensive vehicle damage - we’ll send the right specialist from our team.

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We’ll provide a quote, carry out the repair, and let you know when the vehicle is ready for pickup.

If you need a private repair (where there is no insurance company involved), give us a call to arrange an initial damage assessment.

 

The vehicle assessment is done at Perfect Autobody by one of our experienced estimators. Assessments can take up to 30 minutes, depending on the level of damage.

 

After your assessment, we’ll book in a time to complete your repair. We may be able to book you in then and there, or we may need a small amount of time to look into parts availability.

 

Once the repair is completed, we’ll let you know when your vehicle is ready for pickup.

 

We will keep you updated on all expected timeframes as we proceed with repairing your vehicle.